Privacy Policy

Effective Date: October 8, 2026

Hidden Tide Traveling (“Hidden Tide,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices you may have regarding your information.

By using the Hidden Tide Traveling website or submitting information through our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you visit our website, submit a Secret Escape questionnaire, request a quote, contact us, or proceed with a travel booking.

Depending on the services you request, this information may include:

Your name
Email address
Telephone number
Travel dates
Number of travelers
Room and bed preferences
Travel budget
Destination preferences or exclusions
Climate preferences
Hotel location preferences
Experience and activity preferences
Upgrade preferences
Special requests or other information you choose to provide about your trip

When you proceed with a booking, additional information may be required to arrange your travel. Depending on the trip and the requirements of the applicable travel provider, this may include payment information, billing information, passport information, government-issued identification, or other traveler information.

We only request information that is reasonably necessary for the services being provided.

2. How We Collect Information

We may collect information:

Through forms and questionnaires on our website
When you contact us by email or telephone
When you request a quote or travel consultation
When you proceed with a travel booking
Through Fora, our host travel agency, and applicable travel suppliers or booking systems
Through cookies and similar technologies used on our website

3. How We Use Your Information

We may use the information we collect to:

Respond to travel inquiries and requests
Prepare and provide Secret Escape quotes and proposals
Understand your travel preferences
Personalize your Secret Escape
Research and arrange travel services
Communicate with you about your inquiry, booking, or trip
Process or facilitate travel payments and reservations
Provide information required by travel suppliers or service providers
Send necessary travel-related communications
Improve our website, services, and customer experience
Prevent fraud and protect the security of our website and business
Comply with applicable laws and legal obligations

We do not sell your personal information as a source of revenue.

4. Sharing Your Information

In order to provide travel planning and booking services, we may share relevant personal information with third parties when necessary.

Depending on your trip, these parties may include:

Fora, our host travel agency
Airlines
Hotels and accommodations
Tour operators and activity providers
Transportation and transfer providers
Payment processors
Travel insurance providers
Other travel suppliers or service providers involved in arranging your trip
Technology and service providers that help us operate our website, communicate with customers, or manage our business

We share information only when reasonably necessary for the applicable travel, business, or legal purpose.

We may also disclose information when required by law, legal process, governmental request, or when necessary to protect our rights, customers, business, or the safety of others.

5. Payment and Identification Information

If you choose to book travel through Hidden Tide Traveling, payment or identification information may be required to complete or confirm your reservations.

Depending on the booking and the requirements of the applicable travel supplier or booking system, this may include credit or debit card information, billing information, passport information, government-issued identification, or other traveler details.

Payment information may be collected by telephone or through a secure payment or booking link provided by Hidden Tide Traveling, Fora, or an applicable travel supplier or payment provider.

Identification or passport information may be requested when required by Fora, an airline, hotel, tour operator, or other travel supplier for the purpose of arranging or confirming travel. If this information is required, we will provide instructions for how it should be submitted.

We do not request credit card numbers or other sensitive payment information through the public Secret Escape inquiry form.

We take reasonable measures to protect payment and identification information and retain it only for as long as reasonably necessary for the applicable booking, business, legal, or recordkeeping purpose, subject to the requirements of the systems and providers involved.

6. Website Hosting and Third-Party Services

Our website is hosted and operated using Wix. Information submitted through our website may be stored or processed through Wix's systems and services.

We use Google services for business email and communications.

When you proceed with a travel booking, information may also be processed through Fora and the systems of applicable airlines, hotels, tour operators, payment providers, and other travel suppliers.

Third-party providers may have their own privacy policies and terms governing their handling of personal information. We encourage you to review the privacy policies of third-party services when appropriate.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as website functionality, security, performance, analytics, and other features.

The specific cookies and technologies used may change as we add, remove, or modify website features and third-party services.

You may be able to manage or limit cookies through your browser settings and, where applicable, through cookie-consent tools available on our website.

8. Communications

We may use the contact information you provide to respond to inquiries, provide quotes, communicate about bookings, provide travel-related information, and otherwise communicate with you regarding services you have requested.

If you choose to receive marketing communications from us, you may unsubscribe at any time by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send necessary transactional or service-related communications concerning an inquiry, booking, payment, or trip.

9. Data Security

We take reasonable measures to protect the personal information we maintain against unauthorized access, use, alteration, disclosure, or destruction.

However, no website, email system, internet transmission, or electronic storage system can be guaranteed to be completely secure.

For your protection, please do not submit credit card numbers, passwords, or other highly sensitive information through public website forms or ordinary email unless specifically instructed to do so through an appropriate secure payment, booking, or communication process.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations, and enforce applicable agreements.

The length of time information is retained may vary depending on the type of information and the circumstances in which it was collected.

11. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding the personal information we maintain about you. These may include the right to request access to, correction of, or deletion of certain personal information.

You may also contact us with questions about how your information is used or to withdraw consent where consent is the basis for processing.

Some information may need to be retained when required by law, necessary to complete a transaction, or otherwise necessary for legitimate business purposes.

To make a privacy-related request, please contact us using the information provided below.

12. Children's Privacy

Our website and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, services, or legal requirements change.

When we make changes, we will update the Effective Date shown at the beginning of this policy. We encourage you to review this page periodically for the most current version.